Privacy policies (Australia)

Quelton Shop,

QUELTON BRAND SL.
B25964198
Ramon Carande 9, Bloque 10, primero B
41013 Sevilla
España

and with contact email pedidos@queltonshop.com (“we”, “us” or “our”), informs users of this website about its Privacy Policy.

This Policy applies both to customers located in the European Union (under the General Data Protection Regulation – GDPR) and to customers in Australia (under the Privacy Act 1988 (Cth) and the Australian Consumer Law).

1. What data do we collect?

We may collect the following personal data:

  • Full name and surname

  • Email address

  • Phone number

  • Delivery address and billing details

  • Date of birth and gender (if you create an account)

We collect this information when you:

  • Make a purchase on our website

  • Register as a user on our platform

  • Contact us via forms, email or phone

  • Subscribe to our newsletters and marketing communications


2. Why do we collect your data?

We use your personal data to:

  • Process and deliver your orders

  • Provide customer service and respond to your inquiries

  • Manage your account and user access

  • Send you marketing communications (only if you have consented)

  • Fulfil our legal, tax and administrative obligations

For Australian customers, the legal basis for processing your data is your informed consent and the performance of a sales contract under the Australian Consumer Law.


3. International transfers

Your personal data may be transferred and stored outside your country of residence, including in Spain, other EU Member States and third countries where our service providers are located.

For customers in Australia, these transfers are carried out in accordance with the Privacy Act 1988 (Cth). We take all reasonable steps to ensure your personal data receives an adequate level of protection.


4. How long do we keep your data?

We will retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or until you withdraw your consent. After that, your data will be securely blocked and retained only for the legally required period.


5. Will your data be shared with third parties?

We do not sell your data to third parties.
Your data will only be disclosed to:

  • Service providers (such as payment processors, shipping companies or IT providers) necessary to perform your contract.

  • Public authorities when legally required.


6. Your rights

As a customer, you have the following rights:

  • Access to your personal data

  • Correction of inaccurate or outdated information

  • Deletion of your data when it is no longer needed

  • Withdrawal of consent for marketing communications at any time

  • Restriction of processing in certain circumstances

  • Portability of your data in electronic format

Australian customers also have the right to:

  • Request correction of their personal information under the Privacy Act 1988

  • File a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe we have breached our privacy obligations


7. Marketing communications

If you have given us consent, we may send you information about promotions, new collections or special offers.

Australian customers may opt out of receiving marketing messages at any time by clicking the “unsubscribe” link in our emails or by contacting us at pedidos@queltonshop.com.


8. Cookies and tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic and provide personalised content.

For Australian customers, the use of cookies is managed transparently in accordance with the Privacy Act 1988.

You can manage your cookie preferences at any time through your browser settings.


9. Accuracy of your data

You must provide true and up-to-date information. You are responsible for notifying us of any changes to your personal details. We are not liable for any loss resulting from inaccurate or outdated data provided by you.


10. How to exercise your rights

To exercise your privacy rights, please contact us at:

Email: pedidos@queltonshop.com

Please attach a copy of your ID or other valid documentation to verify your identity.

If you are located in Australia and are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au


11. Acceptance of this Privacy Policy

By using this website, you confirm that you have been informed of the terms regarding the protection of personal data and that you accept and consent to the processing of your data as described in this Privacy Policy.