Bikini FAQs: Shipping, Size Exchanges and Returns

ยท 4 min read

Preguntas frecuentes: envรญos, cambios de talla y devoluciones

Buying a bikini online raises questions, and that's completely normal. Will the size fit? When will it arrive? What if I need to exchange it? We've gathered here the questions you ask us most by email and on Instagram, so you can shop with peace of mind and know exactly what happens at every step.

Shipping

How much does shipping cost?

Nothing. Shipping is always free to mainland Spain and the Balearic Islands.

How long will my order take to arrive?

Bikinis we have in stock leave our warehouse within 24โ€“48 hours. We ship with MRW and, as soon as your order is on its way, we email you the tracking number so you always know where it is.

Do you ship to the Canary Islands?

We don't ship to the Canary Islands at the moment. Right now we ship to mainland Spain and the Balearic Islands.

Sizes

How do I know my size?

Our bikinis are handmade with a snug fit, designed to give real support when you move. That's why they come up a little small: if you're between two sizes, choose the larger one. Every style has our size guide with measurements, and for styles that come up especially small, such as Daddy, Champagne or Cherry, we say so on the product page.

Can I order the top and bottoms in different sizes?

Yes. Bodies aren't always the same size on top as on the bottom, so you can choose the size of each piece separately. Many of our customers wear, for example, the top in XS and the bottoms in S.

What's the difference between the classic bottom and the thong bottom?

The classic bottom has a traditional cut and gives more coverage at the back. The thong bottom has a Brazilian cut: narrower at the back with a higher leg. If you're not sure, look at the back-view photos of each style.

I'm still not sure, can you help?

Of course. Email us at pedidos@queltonshop.com or send us a direct message on Instagram (@queltonshop) with your measurements and the style you like, and we'll recommend your size.

Size exchanges

Is a size exchange free?

Yes, your first size or style exchange is free. From the second exchange onwards, shipping is at your expense.

How long do I have to request an exchange?

You have 14 working days from the day you receive your parcel.

How do I make an exchange?

  1. Email us at pedidos@queltonshop.com with the subject โ€œExchange orderโ€ followed by your order number.
  2. Fill in the returns form with your order number and the reason for the exchange.
  3. Tell us the address where you'd like us to collect the parcel and which size or style you'd like instead.
  4. Pack the item in its original packaging, with the form inside.

We'll take care of the rest: a courier will collect your parcel and we'll send you the new size.

What condition does the item need to be in?

Clean, unworn, in its original packaging and with the tags still attached. For bikini bottoms, the hygiene sticker must be intact. It's a matter of hygiene and respect for the next customer.

Returns

Can I return my order?

Yes. You have 14 working days from the day you receive your parcel to request a return. We refund the price of the product; return shipping is at your expense.

How do I make a return?

  1. Email us at pedidos@queltonshop.com with the subject โ€œReturn orderโ€ followed by your order number.
  2. Fill in the returns form and put it inside the parcel.
  3. Send the parcel with the carrier of your choice to this address: Angela Queraltรณ, Edificio LuxSevilla, Av. del Barrerillo, 5, 41930 Bormujos, Sevilla.
  4. Keep your proof of postage. Without it we can't process your refund if the parcel gets lost on the way.

You can also start your return from your account on our website.

When will I get my money back?

When your parcel reaches our warehouse, we check that the item meets the return conditions and process the refund for the price of the product. If you have any questions about your refund, email us at pedidos@queltonshop.com.

Can I return bikini bottoms?

Yes, as long as they are unworn, with the hygiene sticker intact and in their original packaging. If these conditions aren't met, by law we can't accept them.

About our bikinis

Where are they made?

Our bikinis are handmade, most of them in Portugal, and many of them in limited editions.

Payment

How can I pay?

By card, Apple Pay, PayPal, Bizum or Klarna. With Klarna you can pay in three interest-free instalments.

Can't find your answer?

Email us at pedidos@queltonshop.com or message us on Instagram (@queltonshop). You'll get a reply from us, not a robot, and we'll be delighted to help you find your bikini.

The bikinis in this story

See all
Daddys Bikini Set New
Daddys Bikini SetTop and bottom ยท choose each size 85 โ‚ฌ
Howdy Triangle Bikini Set New
Howdy Triangle Bikini SetTop and bottom ยท choose each size 84,53 โ‚ฌ
Champagne Bikini Set New
Champagne Bikini SetTop and bottom ยท choose each size 85 โ‚ฌ
Bronze Bikini Set New
Bronze Bikini SetTop and bottom ยท choose each size 85 โ‚ฌ

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