Shipping & Returns Policy (Australia)

1. Shipping within Australia

Free shipping is available on all orders over 150 AUD.
For orders under 150 AUD, a flat rate of 5.50 AUD applies.
All orders are shipped from Spain with international couriers.
Deliveries cannot be made to P.O. Boxes. A full physical address and phone number must be provided.

⏱ Delivery times: Once dispatched, orders usually arrive in Australia within 7–12 business days. Please note that customs clearance may occasionally cause delays of 24–72 hours.

2. Customs and import duties

Orders below 1,000 AUD are generally exempt from import taxes or duties.
Orders valued above 1,000 AUD may be subject to:
- 10% GST (Goods and Services Tax)
- 5% duty on swimwear under HS Code 6112.41.00
- Customs Entry Fee (from July 2025: 96 AUD for >1,000 AUD / 198 AUD for >10,000 AUD)
These costs are the responsibility of the customer.

💡 To avoid delays, invoices will always describe products as “New Women’s Swimwear”, with clear composition (80% Polyamide / 20% Elastane), country of origin (Spain), and value.

3. Returns & exchanges

We want you to love your Quelton swimwear. If you need a different size or wish to return an item:

Customers are responsible for the return shipping costs back to Spain.
Quelton will assist you with all paperwork, courier booking, and customs documentation to make the process as smooth as possible.
Exchanges are subject to stock availability. Refunds will be processed once the returned item is received and inspected.

⏱ Please allow up to 14 business days for processing international returns.

4. Conditions for returns

Items must be unworn, unwashed, and in their original packaging with hygiene stickers intact.
Returns must be requested within 14 days of delivery.
For hygiene reasons, bottoms and one-piece swimsuits cannot be returned if the protective hygiene sticker has been removed.

5. Important notes

We cannot deliver to P.O. Boxes in Australia.
Customs inspections may delay delivery times.
Customers are responsible for ensuring correct address and contact details. Quelton is not liable for delays caused by incomplete or incorrect information.