Shipping, exchanges & returns

The essentials at a glance. If you want all the details, you'll find them just below.

Free shippingAlways free to mainland Spain and the Balearic Islands. In-stock bikinis ship within 24โ€“48 h with MRW, with a tracking number.
Mainland Spain & BalearicsFree shipping to all of mainland Spain and the Balearic Islands. We ship worldwide; to the Canary Islands, Ceuta, Melilla and Andorra there's an extra cost for customs.
1st exchange freeYour first size or style exchange is on us.
14 calendar daysFrom the day you receive your parcel to exchange or return.
Secure paymentCard, Apple Pay, PayPal, Bizum or in 3 instalments with Klarna.
HygieneBikini bottoms only if unworn, with the hygiene sticker intact and in their original packaging.

Shipping

Shipping is always free to mainland Spain and the Balearic Islands. If you order before 2 pm (Monday to Friday), it ships the same day with MRW and arrives in 24โ€“48 working hours on the mainland and in 3โ€“5 working days in the Balearics, and we email you the tracking number.

We ship worldwide, although outside mainland Spain and the Balearics shipping isn't always free. To the Canary Islands (around 1 week), Ceuta, Melilla and Andorra there's an extra cost for customs: if you can't place your order, email us at pedidos@queltonshop.com and we'll help you.

We don't deliver at weekends. If you need it on a Saturday or Sunday, email us before ordering and we'll tell you the extra cost.

Size or style exchanges

Your first exchange, for size or style, is free: email us at pedidos@queltonshop.com with your order number and what you'd like instead, and we'll send a courier to your door to collect the parcel. Have it ready: the bikini in its packaging, with its hygiene stickers and in the bag it arrived in (or a similar one).

If the second bikini doesn't fit either or you'd like to return it, that shipping is at your expense: send it to the warehouse yourself. We recommend Correos registered post so you have tracking; we can't be held responsible if the parcel gets lost. If you'd rather we collect it, email us with your order number and address: we'll arrange the collection and deduct that shipping cost from your refund.

  1. Email us at pedidos@queltonshop.com with the subject line ยซOrder exchange (order number)ยป.
  2. Fill in the returns form with your order number and the reason.
  3. Pack the parcel in its original packaging with the form inside.
  4. We'll ask for your collection address and which product you'd like instead.

Returns

You have 14 calendar days from receiving your parcel to let us know and send it back to our warehouse. Return shipping is at your expense: we recommend Correos (or the courier of your choice) with registered shipping, so you have tracking; we can't be held responsible for a parcel that gets lost.

The bikini must arrive in perfect condition, with its hygiene stickers and in its original packaging (or a similar one). For hygiene reasons, bikini bottoms are only accepted unworn, with the hygiene sticker intact (article 103 of the Spanish General Law for the Protection of Consumers and Users). Once it reaches our warehouse we check it and issue your refund within 1โ€“2 working days.

If you'd rather not send it yourself, let us know by email and we'll send a courier; the collection cost is deducted from your refund.

  1. Let us know at pedidos@queltonshop.com with the subject line ยซOrder return (order number)ยป.
  2. Fill in the returns form with your order number and the reason.
  3. Send the parcel with your preferred courier to: Angela Queraltรณ, Edificio LuxSevilla, Av. del Barrerillo, 5, 41930 Bormujos, Sevilla, Spain.
  4. Send it by registered post and keep the receipt: if the parcel gets lost without tracking, we can't issue a refund.

You can also manage it from your account.

FAQs

Can I buy the top and bottoms in different sizes?

Yes. With bikini sets you choose one size for the top and another for the bottoms, and also whether you'd like a classic bottom or a thong. And if you prefer, you can buy each piece separately.

What size should I order?

Use our size finder: with your bra and jeans sizes we'll tell you your top and bottom sizes. If you're between two sizes, always go for the larger one.

How do I care for a metallic bikini?

Hand wash it in cold water after every swim, with no bleach or tumble dryer, and dry it flat in the shade so it doesn't lose its shine.

Can I pay in instalments?

Yes, with Klarna you can pay in 3 interest-free instalments. We also accept card, Apple Pay, PayPal and Bizum.

Do you ship to the Canary Islands, Ceuta, Melilla or Andorra?

Yes, we ship worldwide. To the Canary Islands, Ceuta, Melilla and Andorra there's an extra shipping cost because it goes through customs. If you can't place your order, email us at pedidos@queltonshop.com and we'll help you.

Do you ship to Argentina? How long does it take?

Yes. Orders to Argentina go with UPS and take 5 to 7 working days (customs can sometimes add a day or so). The shipping cost, $ 40.000, is paid by the customer, as are exchanges and returns (within 14 calendar days). On orders up to $ 600.000 customs are covered by Quelton; on larger orders, the customer pays the taxes on the excess. You can also buy in person at Coshowroom (Uruguay 1250A, Recoleta, Buenos Aires).

Will you restock a sold-out style?

We make limited editions and they usually aren't restocked. If a bikini is sold out in your size, sign up for ยซNotify meยป on its product page and we'll email you if it comes back.

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